Return Policy 退貨條款
GENERAL RETURNS REQUIREMENTS
Goods returned to without an Authorization number will not be accepted. To obtain a valid return authorization, contact our Customer Service at (852) 2759 8199 or sales@neware.com.hk. Be prepared to provide original purchase information: Purchase Order Number, Confirmation Number and/or Invoice Number.
Returns will be accepted 30 days from receipt date from NeWare Technology (HK) Ltd.
All non-defective returns must be in original packaging, unused and in resalable condition and are subject to a 10% restocking fee.
Returns/ Exchanges may take about one week when there is an extremely busy period. Extra time will be required if we repair the item you returned, which is also for ordering replacement parts and then make repairs.
Products returned in used condition cannot be accepted & credit will be denied.
Please notate your order number on the outside of the package.
Original shipping & handling charges are non-refundable.
Credit will usually be issued within ten (10) business days of receipt of authorized returned goods.
If the original payment is by credit card or PayPal, we will credit your original form of payment or issue a Gift Certificate.
Unauthorized Non-Warranty returns may be assessed additional restocking fees,
Returned to sender (freight collect), or disposed of without credit issuance a NeWare Technology (HK) Ltd's discretion.
OVERAGES, SHORTAGES & DAMAGES (OSD)
Since Title To & Risk of Loss for goods passes to the customer upon acceptance of the goods from the carrier, it is critical that the customer inspect the goods for visible damage before signing and accepting delivery. If damage or shortages are suspected, inspect all items immediately to validate condition and accuracy before signing the Delivery Receipt.
OVERAGES AND SHORTAGES
Notate any shortages or overages on the Delivery Receipt before signing and immediately contact Customer Service at (852) 2759 8199. When making notation on the Delivery Receipt, use specific details and avoid general or generic terms such as “Short Product” or “Missing Item”.
Example of Proper Notation: Missing 3 of item XXXXX.
DAMAGES
Although we do our best to partner with carriers that deliver your products in a timely and damage free manner, accidents do happen. Sometimes the outer carton or crate might look damaged but the product is unaffected. If you suspect that a product was damaged in transit, open and complete a detailed inspection.
VISIBLE DAMAGE
If visible loss or damage is apparent at time of delivery it should be specifically noted on Delivery Receipt. When making notation on the Delivery Receipt, use specific details and avoid general or generic terms such as “box damage”, “torn” or “subject to inspection”.
Example of Proper Notation: Box 2 of 2, item XXXXX has crushed outer corner.
Contact Customer Service immediately to report any damages noted on Delivery Receipt.
Customer Service will initiate replacement orders if needed.
Customer Service will file a claim with the carrier for goods shipped.
CONCEALED DAMAGES
Damage that was not apparent at time of delivery is considered concealed damage.
The customer must notify Customer Service at (852) 2759 8199 of all concealed damages within seven (7) calendar days of receipt of the shipment.
Claims are time sensitive and must be completed immediately.
The customer should retain all damaged goods in their originally received containers & condition pending inspection.
Customer Service will initiate replacement orders if needed.
Customer Service will claim with the carrier for goods shipped.
CANCELLATIONS
Order cancellations are generally accepted pending the order has not been processed or in transit. Once the order has been processed or with a transit carrier, please follow the guidelines above concerning our return policy.
Cancellations on orders placed will incur a 10% processing fee if returned to the original payment method or a full refund in a form of store credit.
Orders that are delayed, backordered, or other pending resolutions for more than 30 days will be automatically cancelled and the buyer will be reimbursed via their original payment method.
CHANGES TO BILLING OR SHIPPING ADDRESS
Changes to a billing / shipping address can usually be done by contacting us at sales@neware.com.hk.
Changes to a shipping address once an item has been shipped may incur charges with the delivery service at the customer’s expense.
* In case there is any inconsistency or conflict between English and Chinese version of this terms and condition, the English version shall prevail. If any disputes, NeWare Technology (HK) Ltd. reserves the right for final decision.
任何商品之退貨/換貨要求，必須提交該商品之訂購單據或結賬單據等證明，並請預先致電(852) 2759 8199或透過電郵 sales@neware.com.hk 與我們的客戶服務部確認有效的退貨程序及退貨授權編號 。
退貨/換貨有效期為收貨單據上日期起計算30天內 。
退貨商品(無製造缺陷) 如缺乏完整性、失去再販售價值或存在曾被使用跡象，將不予接受退貨要求。(*退回商品必須包括該商品完整的原廠包裝、商品本體、配件、贈品、保證書、附件手冊等一并退回。並需附加購買額之10%退貨手續費用。)
退貨/換貨處理時間約需一星期， 如退回的商品需要維修，或訂購替換零件再進行維修，這將需要額外的處理時間。
退貨/換貨商品如已被使用，或存在曾被使用跡象，恕不接受退貨要求。
退貨/換貨商品必須外加妥善包裝，並請於外包裝盒面上註明退貨授權編號。
退貨商品於訂購時所支付的貨運費用或相關費用均不會獲得退款。
一般退款程序處理，將會於收到"已授權退貨商品"，並由我們的客戶服務部確認商品狀態後，約需10個工作天時間處理退款手續。
已確認接受退款之訂單，款項將會退回至"支付該訂單之信用卡賬號上"或以購物券發還。
顧客未經有效程序或於不符合保養服務條件下退回貨品，需要支付相關服務的額外/附加費用。
顧客以運費到付方式(由收件人支付郵費)或沒有貸方餘額情況下退回貨品，「新威科技(香港)有限公司」將保留是否接受該退換貨要求之決定權。
商品超量或短缺 :
貨品送抵時，如商品不符訂單內容，請立即於簽收單據上具體說明實際情況 (例如︰商品 xxxxxxx 欠3件) ，並即時致電（852）2759 8199 與客戶服務部聯絡。
貨品損壞 :
盡管我們與承運單位已十分謹慎和專業地處理每張訂單之運送。然而，運輸過程中仍然存在風險。因此我們建議每位顧客當貨品送抵時，請務必檢查所有商品以確保沒有出現損壞情況。
客戶服務部將按包裹/貨品損壞情況，進行退換貨處理或向承運單位提出相關賠償要求。
顧客如發現商品存在隱蔽損壞，必須以簽收單據日期計算7個曆日內致電（852）2759 8199 與客戶服務部聯絡處理。
逾期提出隱蔽損壞處理要求，將不予獲得處理。
顧客請將所有"已提交損壞處理要求"的商品，存放回原來包裝箱內，並聯絡客戶服務部確認處理程序。
客戶服務部將按包裹/貨品損壞情況，進行退換貨處理或向承運單位提出相關賠償要求。
顧客若未能及時提出取消訂單要求，請參閱本條款中退貨/退款細則，並可按該方式進行處理。
已確認可取消之訂單，該"已付款項"將先扣除10%手續費，及貨品運輸費用後，退回至"支付該訂單之信用卡賬號上"。
訂單延誤，缺貨或等待確認/等待處理時間多於30天，將會自動取消。該訂單的"已付款項"將退回至"支付該訂單之信用卡賬號上"。
如顧客要求更改送貨地址時，訂單已進入"已送貨"狀態下，顧客需要承擔相應產生的額外費用。
* 如本條款中；中文版本與英文版本之間存在任何矛盾或衝突，則以英文版本為準。 如有任何爭議，「新威科技(香港)有限公司」將保留最終決定權。
Goods returned to without an Authorization number will not be accepted. To obtain a valid return authorization, contact our Customer Service at (852) 2759 8199 or sales@neware.com.hk. Be prepared to provide original purchase information: Purchase Order Number, Confirmation Number and/or Invoice Number.
Returns will be accepted 30 days from receipt date from NeWare Technology (HK) Ltd.
All non-defective returns must be in original packaging, unused and in resalable condition and are subject to a 10% restocking fee.
Returns/ Exchanges may take about one week when there is an extremely busy period. Extra time will be required if we repair the item you returned, which is also for ordering replacement parts and then make repairs.
Products returned in used condition cannot be accepted & credit will be denied.
Please notate your order number on the outside of the package.
Original shipping & handling charges are non-refundable.
Credit will usually be issued within ten (10) business days of receipt of authorized returned goods.
If the original payment is by credit card or PayPal, we will credit your original form of payment or issue a Gift Certificate.
Unauthorized Non-Warranty returns may be assessed additional restocking fees,
Returned to sender (freight collect), or disposed of without credit issuance a NeWare Technology (HK) Ltd's discretion.
OVERAGES, SHORTAGES & DAMAGES (OSD)
Since Title To & Risk of Loss for goods passes to the customer upon acceptance of the goods from the carrier, it is critical that the customer inspect the goods for visible damage before signing and accepting delivery. If damage or shortages are suspected, inspect all items immediately to validate condition and accuracy before signing the Delivery Receipt.
OVERAGES AND SHORTAGES
Notate any shortages or overages on the Delivery Receipt before signing and immediately contact Customer Service at (852) 2759 8199. When making notation on the Delivery Receipt, use specific details and avoid general or generic terms such as “Short Product” or “Missing Item”.
Example of Proper Notation: Missing 3 of item XXXXX.
DAMAGES
Although we do our best to partner with carriers that deliver your products in a timely and damage free manner, accidents do happen. Sometimes the outer carton or crate might look damaged but the product is unaffected. If you suspect that a product was damaged in transit, open and complete a detailed inspection.
VISIBLE DAMAGE
If visible loss or damage is apparent at time of delivery it should be specifically noted on Delivery Receipt. When making notation on the Delivery Receipt, use specific details and avoid general or generic terms such as “box damage”, “torn” or “subject to inspection”.
Example of Proper Notation: Box 2 of 2, item XXXXX has crushed outer corner.
Contact Customer Service immediately to report any damages noted on Delivery Receipt.
Customer Service will initiate replacement orders if needed.
Customer Service will file a claim with the carrier for goods shipped.
CONCEALED DAMAGES
Damage that was not apparent at time of delivery is considered concealed damage.
The customer must notify Customer Service at (852) 2759 8199 of all concealed damages within seven (7) calendar days of receipt of the shipment.
Claims are time sensitive and must be completed immediately.
The customer should retain all damaged goods in their originally received containers & condition pending inspection.
Customer Service will initiate replacement orders if needed.
Customer Service will claim with the carrier for goods shipped.
CANCELLATIONS
Order cancellations are generally accepted pending the order has not been processed or in transit. Once the order has been processed or with a transit carrier, please follow the guidelines above concerning our return policy.
Cancellations on orders placed will incur a 10% processing fee if returned to the original payment method or a full refund in a form of store credit.
Orders that are delayed, backordered, or other pending resolutions for more than 30 days will be automatically cancelled and the buyer will be reimbursed via their original payment method.
CHANGES TO BILLING OR SHIPPING ADDRESS
Changes to a billing / shipping address can usually be done by contacting us at sales@neware.com.hk.
Changes to a shipping address once an item has been shipped may incur charges with the delivery service at the customer’s expense.
* In case there is any inconsistency or conflict between English and Chinese version of this terms and condition, the English version shall prevail. If any disputes, NeWare Technology (HK) Ltd. reserves the right for final decision.
任何商品之退貨/換貨要求，必須提交該商品之訂購單據或結賬單據等證明，並請預先致電(852) 2759 8199或透過電郵 sales@neware.com.hk 與我們的客戶服務部確認有效的退貨程序及退貨授權編號 。
退貨/換貨有效期為收貨單據上日期起計算30天內 。
退貨商品(無製造缺陷) 如缺乏完整性、失去再販售價值或存在曾被使用跡象，將不予接受退貨要求。(*退回商品必須包括該商品完整的原廠包裝、商品本體、配件、贈品、保證書、附件手冊等一并退回。並需附加購買額之10%退貨手續費用。)
退貨/換貨處理時間約需一星期， 如退回的商品需要維修，或訂購替換零件再進行維修，這將需要額外的處理時間。
退貨/換貨商品如已被使用，或存在曾被使用跡象，恕不接受退貨要求。
退貨/換貨商品必須外加妥善包裝，並請於外包裝盒面上註明退貨授權編號。
退貨商品於訂購時所支付的貨運費用或相關費用均不會獲得退款。
一般退款程序處理，將會於收到"已授權退貨商品"，並由我們的客戶服務部確認商品狀態後，約需10個工作天時間處理退款手續。
已確認接受退款之訂單，款項將會退回至"支付該訂單之信用卡賬號上"或以購物券發還。
顧客未經有效程序或於不符合保養服務條件下退回貨品，需要支付相關服務的額外/附加費用。
顧客以運費到付方式(由收件人支付郵費)或沒有貸方餘額情況下退回貨品，「新威科技(香港)有限公司」將保留是否接受該退換貨要求之決定權。
商品超量、短缺或損壞（OSD）
盡管所有商品發送前，均經過檢查並已確保其狀態及完好性，但運輸過程中可能存在損壞或遺失等風險。顧客如選擇郵遞/托運服務，則代表顧客將可能需要自行承擔處理貨品於運輸過程中可能存在的風險、損失及責任。因此顧客務必於簽收貨品前，檢查包裹狀態、貨品數量及貨品狀態等情況。商品超量或短缺 :
貨品送抵時，如商品不符訂單內容，請立即於簽收單據上具體說明實際情況 (例如︰商品 xxxxxxx 欠3件) ，並即時致電（852）2759 8199 與客戶服務部聯絡。
貨品損壞 :
盡管我們與承運單位已十分謹慎和專業地處理每張訂單之運送。然而，運輸過程中仍然存在風險。因此我們建議每位顧客當貨品送抵時，請務必檢查所有商品以確保沒有出現損壞情況。
明顯/顯著損壞
貨品送抵時，如出現明顯損壞或商品遺失，請立即於簽收單據上詳細註明 (例如︰訂單貨品共2箱，包裝箱1/2 完好，包裝箱2/2 損壞及商品 xxxxxxx 外角壓碎)，並請致電（852）2759 8199 與客戶服務部聯絡及提供已註明商品損壞情況之貨運簽收單據。客戶服務部將按包裹/貨品損壞情況，進行退換貨處理或向承運單位提出相關賠償要求。
隱蔽損壞
貨品送抵時，表面不明顯/未易察覺的損壞情況視為隱蔽損壞。顧客如發現商品存在隱蔽損壞，必須以簽收單據日期計算7個曆日內致電（852）2759 8199 與客戶服務部聯絡處理。
逾期提出隱蔽損壞處理要求，將不予獲得處理。
顧客請將所有"已提交損壞處理要求"的商品，存放回原來包裝箱內，並聯絡客戶服務部確認處理程序。
客戶服務部將按包裹/貨品損壞情況，進行退換貨處理或向承運單位提出相關賠償要求。
取消訂單
訂單假若尚未進入"準備送貨"或"已送貨"狀態下，則可允許顧客要求取消訂單。顧客若未能及時提出取消訂單要求，請參閱本條款中退貨/退款細則，並可按該方式進行處理。
已確認可取消之訂單，該"已付款項"將先扣除10%手續費，及貨品運輸費用後，退回至"支付該訂單之信用卡賬號上"。
訂單延誤，缺貨或等待確認/等待處理時間多於30天，將會自動取消。該訂單的"已付款項"將退回至"支付該訂單之信用卡賬號上"。
更改帳單/送貨地址
如須更改帳單/送貨地址，請透過電郵 sales@neware.com.hk 與我們的客戶服務部聯繫。如顧客要求更改送貨地址時，訂單已進入"已送貨"狀態下，顧客需要承擔相應產生的額外費用。
* 如本條款中；中文版本與英文版本之間存在任何矛盾或衝突，則以英文版本為準。 如有任何爭議，「新威科技(香港)有限公司」將保留最終決定權。